JACK Winery is committed to producing the best wines, and we want to make sure that you are 100% satisfied with your purchase. If you have any questions on our refund, return or exchange policy, please contact us at [email protected] or via phone at (707) 492-5436.
By law, you must be at least 21 years of age to purchase. No sale is final until it is accepted or denied, due to sales and shipping regulations for each state or area. We are unable to ship to AL, MA, MT, NH, OK, PA, UT or outside the U.S. Orders are first come, first served. Prices listed do not include shipping and taxes, if applicable. Cancellation must happen before shipment is sent.
All JACK wines are stored in a temperature-controlled environment and are in excellent condition upon leaving the fulfillment center. Any return claim due to a defect in the product will be addressed on a case-by-case basis, and a replacement bottle may be offered if one is available. If one is not, another bottle may be substituted. We utilize the best quality shipping companies available. Please inspect all packages as soon as they are received. Should any bottle(s) be damaged during shipping, please contact us at [email protected] or (707) 492-5436 within 48 hours of receipt of your package(s).
Since we cannot control how bottles are stored once they leave our possession, we will only accept bottles for exchange within 30 days of purchase. Items to be returned are subject to evaluation and must be accompanied by your original sales receipt. Defective wines may be exchanged for items of equal value, and original shipping costs are non-refundable. We unfortunately cannot offer returns or exchanges on wine that is already shipped and opened.